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Conquering Complexity In Your Business Indoor games flip flaps and reveal the'The winners and losers in the next decade may well be separated by a single factor: those that conquer complexity and those that do not' Michael L. George and Stephen A. Wilson. Here's a guarantee: Somewhere in your business, there is too much complexity. It erodes profitability, impedes productivity, confuses customers, and adds non recoverable costs that can kill you in the marketplace. But that's only half the equation: You may also be losing out