Introduction

At   Arotalk Global Private Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our website, products, and services. By using our website or engaging with our products and services, you consent to the terms outlined in this Privacy Policy.

1. Information Collection:

Information Collection:

At  Arotalk Global Private Limited, we prioritize the privacy and security of our users' personal information. This section of our Privacy Policy outlines how we collect information when you interact with our  website, products, and services.

1. Information You Provide Voluntarily:

We collect personal information that you voluntarily provide to us when you:

•           Create an account: When you register for an account on our platform, we collect information such as your name, email address, and other contact details.
•          Make a purchase: If you make a purchase through our website, we collect payment information such as credit card details and billing address.
•          Contact customer support: When you reach out to our customer support team for assistance, we may collect information related to your inquiry to provide you with support.
•          Participate in surveys or promotions: If you choose to participate in surveys, contests, or promotions conducted by us, we may collect the information you provide as part of your participation.

2. Information We Collect Automatically:

      We may also collect certain information automatically when you interact with our website, products, and services, including:

•          Usage data: We collect information about how you interact with our website and mobile applications, such as the pages you visit, the features you use, and the actions you take.
•          Device information: We may collect information about the device you use to access our services, including the device type, operating system, unique device identifiers, and mobile network information.
•        Log data: Our servers automatically record log data when you use our services, including your IP address, browser type, referring/exit pages, and timestamps.

3. Cookies and Similar Technologies:

      We use cookies, web beacons, and other tracking technologies to collect information and improve your experience on our website. These technologies help us analyze trends, administer the website, track users' movements around the site, and gather demographic information.

      You can control cookies through your browser settings and other tools. However, please note that disabling cookies may affect the functionality of our website and your ability to access certain features.

4. Information from Third-party Sources:

      We may receive information about you from third party sources, such as social media platforms, advertising partners, and analytics providers. We may combine this information with the information we collect directly from you or use it for the purposes outlined in this Privacy Policy.

5. Children's Information:

      Our website and services are not directed to children under the age of thirteen, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

      By using our website, products, and services, you consent to the collection and processing of your information as described in this Privacy Policy. If you have any questions or concerns about our information collection practices, please contact us at email: info@arotalk.com or support@arotalk.com

2. Use of Information:

Privacy Policy Use of Information

       At  Arotalk Global Private Limited, we are committed to using the information we collect responsibly and transparently. This section of our Privacy Policy explains how we use the information we gather from our users.

1. Providing and Improving Our Services:

      We use the information you provide to deliver, maintain, and improve our products and services. This includes:

•          Fulfilling your requests: We use your contact information and preferences to process your orders, provide customer support, and respond to your inquiries.
•          Personalizing your experience: We may use your information to tailor our services to your preferences, such as customizing content, recommendations, and advertisements.
•          Analyzing usage data: We analyze usage patterns and feedback to understand how users interact with our website and services, identify areas for improvement, and optimize the user experience.

2. Communication:

      We may use your contact information to communicate with you about your account, purchases, and inquiries. This includes:

•          Transactional communications: We may send you emails, notifications, or other messages related to your account activity, such as order confirmations, payment receipts, and account updates.
•          Promotional communications: With your consent, we may send you marketing communications, exclusive offers, and promotional materials about our products and services. You can opt out of these communications at any time by following the instructions provided in the message or contacting us directly.                                            

3. Research and Analytics:

      We may use the information we collect for research, analytics, and data analysis purposes, including:

•          Understanding market trends: We may analyze demographic and behavioral data to better understand market trends, customer preferences, and product demand.
•          Improving our products: We use data analysis to identify opportunities for product enhancements, new features, and service optimizations.
•          Measuring performance: We track and analyze the performance of our website, products, and marketing campaigns to assess effectiveness and make data driven decisions.

4. Compliance and Security:

      We may use your information to comply with legal obligations and enforce our policies. This includes:

•          Protecting our rights and property: We may use your information to detect, prevent, or investigate fraud, abuse, or unauthorized access to our systems.
•          Compliance with laws: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.

5. Aggregated and Anonymized Data:

      We may aggregate and anonymize the information we collect to generate aggregated statistics and insights that do not personally identify you. We may use and disclose such aggregated data for any purpose, including research, analysis, and industry reporting.

      By using our website, products, and services, you consent to the use of your information as described in this Privacy Policy. If you have any questions or concerns about how we use your information, please contact us at email: info@arotalk.com or support@arotalk.com

3. Information Sharing:

At Arotalk Global Private Limited, we take your privacy seriously and are committed to safeguarding your personal information. This section of our Privacy Policy outlines how we may share your information with third parties.

1. Service Providers and Business Partners:

      We may share your personal information with trusted third-party service providers and business partners who assist us in delivering our products and services. These entities may include:

•          Payment processors: We may share your payment information with payment processing companies to facilitate transactions.
•          Shipping and logistics providers: We may share your shipping address and contact information with shipping carriers to fulfill your orders.
•          Cloud hosting providers: We may store and process your data using cloud-based infrastructure provided by third-party hosting companies.
•          IT vendors: We may engage IT vendors to provide technical support, software development, and infrastructure maintenance services.

We require these third parties to use your information only for the purposes specified by us and to maintain the confidentiality and security of your data.

2. Third Party Vendors:

      We may engage third party vendors to provide services such as data analysis, marketing, advertising, and customer support. These vendors may collect information about your interactions with our website and services to help us improve our offerings and tailor marketing communications.

      These third-party vendors are contractually obligated to comply with applicable data protection laws and our privacy policies.

3. Legal Compliance and Protection:

      We may disclose your information to law enforcement agencies, government authorities, or legal advisors:

•          To comply with legal obligations: We may disclose your information in response to subpoenas, court orders, or other legal processes, or to establish or exercise our legal rights or defend against legal claims.
•          To protect our rights and property: We may disclose your information when we believe it is necessary to investigate, prevent, or act regarding potential violations of our policies, fraud, or security threats.

4. Merger, Acquisition, or Sale:

      In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to a successor entity or third party as part of the transaction. We will notify you of any such change in ownership or control of your personal information and obtain your consent if required by law.

5. With Your Consent:

      We may share your information with third parties for other purposes with your consent or at your direction. For example, if you choose to participate in a joint promotion or share content through social media platforms, we may share your information as necessary to fulfill your request.

6. Aggregated and Anonymized Data:

    We may aggregate and anonymize the information we collect to generate aggregated statistics and insights that do not personally identify you. We may share such aggregated data with third parties for research, analysis, and industry reporting purposes.

      By using our website, products, and services, you acknowledge and consent to the sharing of your information as described in this Privacy Policy. If you have any questions or concerns about our information sharing practices, please contact us at email: info@arotalk.com or support@arotalk.com

4. Data Security:

Protecting your personal information is a top priority for us at  Arotalk Global Private Limited. This section of our Privacy Policy outlines the measures we take to ensure the security and integrity of your data.

1. Secure Data Storage:

We implement industry standard security measures to protect the confidentiality and integrity of your personal information. This includes:

•          Secure infrastructure: We maintain secure data centers and cloud-based infrastructure with robust physical and logical security controls to prevent unauthorized access.
•          Encryption: We use encryption protocols to transmit sensitive information over the internet, such as payment details and login credentials, to prevent interception by unauthorized parties.
•          Access controls: We restrict access to your personal information to authorized personnel who need it to perform their job duties. Access is granted on a need-to-know basis and is subject to authentication and authorization controls.

2. Data Transmission:

      We take precautions to ensure the security of data transmission over the internet. However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

3. Data Retention:

      Retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need your  information, we securely delete or anonymize it to prevent unauthorized access or use.

4. Employee Training and Awareness:

      We provide regular training and awareness programs to our employees to educate them about the importance of data security and privacy. Our employees are required to comply with strict confidentiality obligations and undergo background checks before accessing sensitive information.

5. Incident Response and Notification:

      In the event of a data breach or security incident involving your personal information, we will promptly investigate the incident, take appropriate remedial actions, and notify you and the relevant authorities as  required by law. We will also provide you with information about the nature of the breach, the data affected, and the steps we are taking to mitigate the impact.

6. Third-party Security:

      We require third-party service providers and business partners to implement appropriate security measures to protect your personal information. We conduct due diligence assessments and contractually require  third parties to comply with our security standards and data protection requirements.

7. User Responsibilities:

      While we take reasonable steps to secure your personal information, you also play a crucial role in maintaining the security of your data. We recommend that you:

•          Use strong, unique passwords for your accounts and update them regularly.
•          Keep your login credentials confidential and avoid sharing them with others.
•          Be cautious when accessing our services from public or unsecured networks, and always log out after using shared devices.

      By using our website, products, and services, you acknowledge and consent to the security measure  described in this Privacy Policy. If you have any questions or concerns about our data security practices,  please contact us at email: info@arotalk.com or support@arotalk.com

5. Your Choices:

Privacy Policy Your Choices: 

      We respect your privacy preferences and believe in empowering you to make informed decisions about how your information is collected, used, and shared. This section of our Privacy Policy explains the choices you have regarding your personal information.

1. Account Settings:

      If you have an account with us, you can manage your privacy settings and preferences by accessing your account settings. Here are some of the choices you may have:

•               Update your personal information: You can review and update your contact details, account preferences, and communication preferences.
•             Manage communication preferences: You can choose to opt in or out of receiving marketing communications, newsletters, and promotional offers from us.
•               Control cookie settings: You can manage cookie preferences through your browser settings or cookie consent tools. Please note that disabling cookies may affect the functionality of our website and your user experience.

2. Marketing Communications:

      You have the right to opt out of receiving marketing communications from us at any time. If you no longer wish to receive promotional emails, newsletters, or other marketing materials from us, you can:

•                Follow the unsubscribe instructions: Every marketing email we send includes an unsubscribed link that allows you to opt out of future communications.
•                Contact us: You can contact our customer support team to update your communication preferences or request to be removed from our marketing lists.

      Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account, purchases, or inquiries.

3. Cookies and Tracking Technologies:

You can control cookies and track technologies through your browser settings or by using cookie consent tools. Depending on your browser settings, you may be able to:

•          Accept or reject cookies: You can configure your browser to accept or reject cookies from our website or third-party services. However, please note that disabling cookies may impact the functionality of our website and your ability to access certain features.
•          Delete cookies: You can delete cookies stored on your device through your browser settings or other tools.

4. Access and Correction:

You have the right to access, update, and correct inaccuracies in your personal information held by us. If you would like to review or modify your personal information, you can:

•          Log in to your account: If you have an account with us, you can access and update your information through your account settings.
•          Contact us: If you are unable to access or update your information through your account settings, you can contact our customer support team for assistance.

5. Do Not Track Signals:

Some web browsers may transmit "Do Not Track" signals to websites and online services. Currently, our website does not respond to "Do Not Track" signals from browsers or other similar mechanisms.

 Using our website, products, and services, you acknowledge and consent to the choices described in this Privacy Policy. If you have any questions or concerns about your private choices, please contact us at email: info@arotalk.com or support@arotalk.com

6. Children's Privacy:

Privacy Policy Children’s Privacy

Protecting the privacy of children is of utmost importance to us at  Arotalk Global Private Limited. This section of our Privacy Policy explains how we manage personal information collected from children under the age of thirteen in compliance with applicable laws, such as the Children's Online Privacy Protection Act (COPPA).

1. Collection of Children's Information:

Our website, products, and services are not directed to children under the age of thirteen, and we do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without parental consent, we will take immediate steps to delete such information from our records.

2. Parental Consent:

In accordance with COPPA, we may require verifiable parental consent before collecting personal information from children under the age of thirteen. If we determine that a user is under the age of thirteen, we will seek parental consent through appropriate means, such as a consent form or email confirmation.

3. Types of Information Collected from Children:

If we obtain verifiable parental consent, we may collect limited personal information from children for the purpose of providing our services. The types of information we may collect from children under the age of thirteen include:

•  ·         Contact information: Such as name, email address, and phone number (with parental consent).
•  ·         Other information: Necessary to provide requested services, such as account credentials or preferences (with parental consent).

4. Use of Children's Information:

We only use personal information collected from children for the purpose for which it was provided and as described in this Privacy Policy. This includes providing requested services, communicating with users and their parents, and fulfilling legal obligations.

5. Parental Access and Control:

Parents or legal guardians have the right to review the personal information collected from their children, request its deletion, and refuse further collection or use of their child's information. To exercise these rights, a parent or legal guardian can contact us using the contact information provided in this Privacy Policy.

6. Data Security:

We take approwpriate measures to safeguard the personal information of children, including encryption, access controls, and other security measures. We do not knowingly disclose personal information collected from children to third parties except as described in this Privacy Policy or with parental consent.

7. Changes to Children's Privacy Policy:

If there are any material changes to our practices regarding the collection, use, or disclosure of children's personal information, we will provide notice to parents and obtain verifiable parental consent if required by law.

By using our website, products, and services, you acknowledge and consent to the practices described in this Children's Privacy Policy. If you have any questions or concerns about our handling of children's information, please contact us at email: info@arotalk.com or support@arotalk.com

7. International Data Transfers:

Privacy Policy International Data Transfers

At  Arotalk Global Private Limited, we may transfer your personal information to countries outside of your own for the purposes outlined in this Privacy Policy. This section explains how we manage international data transfers and the measures we take to protect your information.

1. Scope of International Data Transfers:

As a global company, we may process and store your personal information in countries outside of your own, including jurisdictions that may have different data protection laws than your own. These international data transfers may occur when:

•          Our servers or data centers are in other countries and INDIA too.
•          We engage third-party service providers or business partners located outside of your jurisdiction.
•          We share your information with affiliates or subsidiaries located in other countries.

2. Legal Basis for Data Transfers:

Before transferring your personal information outside of your jurisdiction, we ensure that there is a lawful basis for such transfers. This may include:

•          Your consent: We may obtain your explicit consent before transferring your information to countries where data protection laws may be different from those in your own jurisdiction.
•          Contractual obligations: We may transfer your information to third parties outside of your jurisdiction as necessary to fulfill contractual obligations or perform services requested by you.
•          Adequate safeguards: Where required by law, we implement appropriate safeguards to ensure that your personal information receives an adequate level of protection, such as standard contractual clauses or binding corporate rules.

3. Data Protection Measures:

We take reasonable steps to ensure that your personal information is adequately protected when transferred internationally. This includes:

•          Implementing appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.
•          Conducting due diligence assessments of third-party service providers and business partners to ensure they have adequate data protection measures in place.
•          Adhering to applicable data protection laws and regulations, including requirements for cross border data transfers.

4. Your Rights and Choices:

When your personal information is transferred internationally, you may have rights and choices under applicable data protection laws, including:

•          The right to access and correct your personal information.
•          The right to object to or restrict the processing of your personal information.
•          The right to withdraw your consent to international data transfers, where applicable.

If you have any questions or concerns about international data transfers or wish to exercise your rights, please contact us using the contact information provided in this Privacy Policy.

5. Changes to this Policy:

We may update this Privacy Policy from time to time to reflect changes in our data processing practices or legal requirements. We will notify you of any material changes to this Policy by posting the updated version on our website or by other means as required by law.

By using our website, products, and services, you acknowledge and consent to the international transfer of your personal information as described in this Privacy Policy. If you have any questions or concerns about international data transfers, please contact us at email: info@arotalk.com or support@arotalk.com

8. Changes to this Policy:

We reserve the right to update or modify this Privacy Policy at any time without prior notice. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us:

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at email: info@arotalk.com or support@arotalk.com

By using our website, products, and services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.